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InseCurity Melts Empowerment Tools

(subscription boxes)

Program

 FAQ's :

How does the subscription box program works? How the InseCurity Melts Program Works: Your Guide to Empowerment At InseCurity Melts, our self-care plans are designed to empower you on your journey to conquering insecurities, fostering self-love, and building unshakeable confidence. Here's a breakdown of how the program works: 1. Choose Your Plan: Select from our range of self-care plans: Monthly, 3 months, 6 months, or 12 months. Each plan is crafted to provide you with a transformative experience tailored to your needs. 2. Auto-Renewal and Renewal Date: Subscriptions auto-renew based on your selected plan at the end of each subscription cycle. The renewal date is the 9th of the month. You have the flexibility to cancel anytime before this date to avoid automatic renewal. 3. Prepaid Multi-Month Subscriptions: For prepaid multi-month subscriptions, you can cancel anytime. If you cancel, you will receive the remaining InseCurity Melts from your prepaid multiple month subscription. For example, if you purchased a 3-month subscription and cancel after the 2nd month, you will still receive your 3rd final prepaid box. Your subscription will end after this final box. 4. One-Time Gift Subscriptions: Opt for one-time gift subscriptions if you prefer a non-auto-renewing option. Gift subscriptions auto-expire, eliminating the need to log onto your account to cancel. Your recipient will enjoy the designated subscription period without any automatic renewal. Cancellation Flexibility: Enjoy the freedom to cancel your subscription at any time, giving you control over your InseCurity Melts experience. Ensure cancellations are made before the renewal date to avoid automatic renewals for the upcoming cycle. Ending Your Subscription: If you choose to end your subscription, you will not receive any further shipments after your final prepaid box, ensuring a seamless conclusion to your InseCurity Melts journey. Embark on your self-care journey with InseCurity Melts, and experience the empowerment of a personalized subscription plan crafted just for you!

What is the IMS Store About? InseCurity Melts Store(IMS): Elevate Your Self-Care Experience Welcome to the InseCurity Melts Store (IMS Shop), your go-to destination for enhancing your self-care journey. Our store offers an array of items, including treasures from past InseCurity Melts boxes. Here's what you need to know about the InseCurity Melts Store: 1. Immediate Gratification: The InseCurity Melts Store allows you to indulge in self-care immediately. If you purchase items from the store, your order will be processed and shipped within 1-3 business days. 2. Seamless Integration with Subscriptions: Many customers opt for our InseCurity Melts Subscriptions and complement their experience by adding items from the IMS Shop. This way, they can enjoy some self-care products right away while eagerly anticipating their upcoming subscription boxes. 3. The Best in Self-Care: Explore a curated selection of products, including favorites from past InseCurity Melts boxes, providing you with the best deals in self-care. 4. Perfect for Last-Minute Gifting: The InseCurity Melts Store is an ideal solution for last-minute, time-sensitive gift-giving. Find the perfect self-care items to surprise and delight your loved ones. 5. Swift Shipping: Items from The InseCurity Melts Store ship immediately after processing, typically within 1-3 business days of placing your order. Enjoy the convenience of swift delivery for your chosen self-care products. Whether you're seeking instant gratification, enhancing your subscription experience, or searching for a thoughtful gift, the InseCurity Melts Store (IMS Shop) is your haven for all things self-care. Elevate your well-being and treat yourself or someone special today!

When Will My Box Arrive? At InseCurity Melts, we understand the excitement of receiving your self-care box promptly. Here's what you need to know about the shipping timelines: 1. Monthly Shipping Schedule: InseCurity Melts Subscription Boxes are shipped between the 24th and 29th of each month. This timing ensures you receive your box around the beginning of the following month, setting the tone for a month filled with self-care and relaxation. 2. Domestic (United States) Shipping: If you're in the United States, anticipate receiving your box within 3-7 business days after it's shipped. 3. International Shipping: For international orders, delivery times may vary, ranging from 7 to 30+ business days based on your country. 4. Expedited Options: If you're in a hurry, explore our Mystery Boxes or select Past Boxes from our one-time shop, the InseCurity Melts Store (IMS Shop). These items ship immediately for a quicker self-care experience. Important Cut-Off Information: Subscription Box orders placed after the cut-off date (24th, 11:59pm PST) will not receive the current month's box. Instead, these orders will be included in the shipping schedule for the following month. Examples: Example #1: Orders placed on April 26th (after the April 24th cut-off) will have their first box shipped between May 24-29th. Example #2: Orders placed on May 1st will still have their first box shipped between May 24-29th, as it falls before the May 24th cut-off. Example #3: Orders placed on May 26th will have their first box shipped between June 24-29th, as it's after the May 24th cut-off. Delivery Timeframe: It's essential to note that ship dates are not delivery dates. After shipping between the 24-29th, it takes 3-7 business days for domestic deliveries and 7-31+ days for international shipments. Prepare for your monthly dose of self-care, and enjoy the anticipation of your InseCurity Melts Subscription Box arriving right on schedule!

How to Cancel Your Subscription? To cancel, simply log onto your account and click "Cancel." If you encounter any issues, reach out to us at askcoachquay@gmail.com, and we'll assist you in canceling hassle-free!

Can I put my skip or place my scription on hold? InseCurity Melts Subscription Management: Flexibility at Your Fingertips At InseCurity Melts, we believe in providing you with flexibility and control over your subscription. Here's how you can tailor your experience with ease: 1. Skipping a Month: Have a busy month ahead? No worries! You can skip a month or more by logging onto your account and clicking "skip." Alternatively, send us an email at askcoachquay@gmail.com to request a skip. Make sure to do this before the 9th of each month if you wish to skip the next box. 2. Subscription Hold: Need a more extended break? You can put your subscription on hold until further notice. Simply drop us an email at askcoachquay@gmail.com, and we'll assist you in temporarily pausing your subscription. Enjoy the freedom to customize your InseCurity Melts experience according to your schedule and preferences. We're here to make self-care fit seamlessly into your life!

What is the Shipping Policy? InseCurity Melts Subscription Shipping and Billing Policies Curious about how we handle shipping and billing for InseCurity Melts subscriptions? Here's what you need to know: 1. Monthly Shipping Schedule: InseCurity Melts Subscription Boxes are shipped between the 24th and 29th of every month, ensuring a timely arrival for your monthly dose of self-care. 2. Flat-Rate Shipping: Enjoy a discounted flat-rate shipping fee of $6.99 per box for domestic shipping. This cost ensures a reliable and cost-effective delivery to your doorstep. 3. Billing Process: You are charged immediately upon placing your order for an InseCurity Melts Subscription. Subsequent monthly charges are automated, occurring on the 9th of your renewal month. 4. Account Accessibility: Keep track of your subscription details effortlessly by logging into your account. Retrieve information about your renewal date whenever you need it. 5. Renewal Date Considerations: Due to time zone variations, your renewal date may appear as the 8th, 9th, or 10th, depending on your location. Be mindful of this while managing your subscription. 6. Address Accuracy: Ensure that your shipping address is accurate during the checkout process to avoid any complications. In the event of a shipment being lost due to an incorrect address, a reshipping and handling fee of $9.95 will be charged to cover the costs of resending the package. At InseCurity Melts, we prioritize a smooth and reliable subscription experience. Stay informed about your shipments, billing cycles, and renewal dates, and let us take care of delivering the joy of self-care to your doorstep!

When is my renewal date? InseCurity Melts Subscription Renewal Date: Your Guide to Seamless Self-Care Wondering about your renewal date for InseCurity Melts subscriptions? Here's everything you need to know: 1. Renewal Timing: For InseCurity Melts subscriptions, your renewal date falls on the 9th PST of the month when your subscription period concludes. 2. Time Zone Considerations: Please be aware that, due to time zone variations, your renewal date may display as the 8th, 9th, or 10th, depending on your location. 3. Practical Example: Let's break it down with an example: If you purchased a monthly subscription on June 15th, your box ships between the 24th-29th of June. Your next renewal will be on July 9th, aligning with the July box shipping window of July 24th-29th. 4. Account Access: Stay in the loop effortlessly by logging into your account. Access your renewal date at any time to keep track of your subscription details. Still have questions or feeling unsure? We're here to help! Reach out to us at askcoachquay@gmail.com, and we'll ensure your self-care journey continues seamlessly. Enjoy the anticipation of your next InseCurity Melts box, shipping right on schedule!

What happens if there are insuffient funds in my account? InseCurity Melts Subscription and Payment: Ensuring a Seamless Experience Concerned about insufficient funds during your InseCurity Melts subscription or renewal? Here's how we handle it to ensure your self-care journey stays uninterrupted: 1. Declined Payment Due to Insufficient Funds or Expired Card: If your card is declined due to insufficient funds or expiration during your renewal period, InseCurity Melts may automatically attempt renewal up to 10 times over 11 days. 2. Renewal Attempts Process: We understand that circumstances may vary, and we want to give you every opportunity to enjoy your subscription. After the 10th attempt, if renewal remains unsuccessful, we may automatically move your subscription to the next month. 3. Subsequent Renewal Process: The renewal process will repeat, offering another chance for successful renewal. However, if the issue persists, your subscription may automatically expire or be canceled. 4. Keeping Information Up to Date: To ensure successful renewal, please keep your credit card information up to date in your InseCurity Melts account. 5. Bank or Credit Card Charges: InseCurity Melts is not responsible for any overdraft charges incurred from banks or credit cards due to declined payments. How to Avoid Interruption: Regularly check and update your credit card information to guarantee seamless and uninterrupted self-care with InseCurity Melts. Your satisfaction is our priority, and we're here to assist. If you have any concerns, questions, or need support, reach out to us at askcoachquay@gmail.com. We're committed to making your InseCurity Melts experience as smooth as possible!

How does internaional shipping works? InseCurity Melts International Shipping: Bringing Self-Care Worldwide Excited to share InseCurity Melts self-care globally! Here's how we handle international shipping: 1. Destinations and Shipping Fees: For our subscription plans, all countries shipping fee is $25 or higher per box. 2. Estimated Delivery Times: International orders typically have an estimated delivery window of 7 to 30+ business days. While we strive for efficiency, please note that processing delays through destination country post offices may impact the final delivery timeframe. 3. Governmental Taxes/Custom Fees: InseCurity Melts is not responsible for any governmental taxes or custom fees that may apply to international shipments. These charges are determined by the destination country and are beyond our control. At InseCurity Melts, we're passionate about spreading self-care vibes around the world. Embrace the anticipation of your international delivery and dive into a box filled with motivation, self-discovery, and empowerment. For any questions or support, contact us at askcoachquay@gmail.com. Let's make global self-care a reality!

How to update my address? Updating Your Address with InseCurity Melts: Hassle-Free Address Changes Moving and need to update your address with InseCurity Melts? No worries, we've got you covered! 1. Address Change Options: Easily change your address by logging into your account or shooting us an email at askcoachquay@gmail.com. 2. Address Change Cut-Off Date: To ensure a smooth transition, the cut-off date for changing your address for the month's box is before the 9th of each month. For example, if your box ships between November 24-29, the last day to change your address is before November 9th. 3. Confirmation Email: After successfully updating your address, you'll receive a confirmation email. Double-check that the confirmation email reflects your correct new address. If you need assistance or spot any discrepancies, feel free to reach out to us. At InseCurity Melts, we understand that life is ever-changing, and we're here to accommodate your journey. Update your address hassle-free, and let the self-care continue flowing to your new doorstep! For any questions or support, email us at askcoachquay@gmail.com. Your satisfaction is our priority!

What if I cancel right away? Once you join InseCurity Melts, your payment is promptly processed. If you decide to cancel immediately, your subscription won't renew but you'll still get your upcoming box. If your change of heart leads to a refund request and a desire not to receive a box, quickly reach out to us via email at askcoachquay@gmail.com. Remember, refunds are manually processed, so ensure you email us directly for a refund within 24 hours of your order or renewal. We're here to assist you every step of the way!

What is the return policy? InseCurity Melts Return Policy We want you to be completely satisfied with your InseCurity Melts experience. If you encounter any issues, here's how we handle returns: Cancellation and Refunds: You can cancel your subscription within 24 hours of placing your order/renewal by emailing us at askcoachquay@gmail.com. Please include "Cancellation Request" in the subject line. Refunds for canceled orders/renewals will be processed manually and may take 5-10 business days to reflect in your account. Happiness Guarantee: If you're unsatisfied with your InseCurity Melts box, we accept returns of new, unused items within 14 days of receiving your box. To initiate a return, email us at askcoachquay@gmail.com, specifying "Return Request" in the subject line. The items must be in their original condition and packaging. InseCurity Melts must be wrapped in an outer poly bag or another box. Bare boxes without protective packaging or missing contents will not be accepted. For store credit/refund, provide valid tracking for the return to askcoachquay@gmail.com. A return shipping fee of $9.95 will be deducted for refunds back to your original payment method. Return/Refund Policy for Sale Events and Promotions: For items purchased during promotions and sale events, specific conditions apply. Please refer to the detailed refund and return policy outlined during the respective promotion. Damaged, Missing, or Defective Items: We accept returns/replacements for individual items that are damaged, missing, or defective. Email us at askcoachquay@gmail.com with required photo evidence within 14 days of receiving the package. Attach photos of the outside condition of the box upon delivery, the damaged item, and the inside of the box. Complimentary replacements for damaged items will be shipped promptly after receiving the necessary photos. Lost/Stolen Boxes: Shipping protection is available during checkout, providing a safety net for lost/stolen boxes. If shipping protection wasn't purchased, InseCurity Melts is not responsible for lost/stolen packages marked as delivered. Ensure a secure delivery location or request boxes to be held at your local post office for pick-up. For any concerns or assistance, contact us at askcoachquay@gmail.com. We're here to make your InseCurity Melts experience delightful!

Can I Return or Exchange Individual Items in the InseCurity Melts Box? Absolutely! We're here to ensure your InseCurity Melts experience is flawless. If you receive items that are damaged, missing, or defective, please contact us at askcoachquay@gmail.com within 14 days of receiving your package. Attach the necessary photo evidence of any damages or defects. Our dedicated team will promptly send you replacements for any damaged items, making sure your self-care journey stays perfect!

What if box is lost or stolen? We understand the excitement of receiving your InseCurity Melts box, and we want to ensure it reaches you safe and sound! Here's what to do in case of a lost or stolen package: InseCurity Melts offers shipping protection during checkout, providing a safety net for your order. If eligible for shipping protection, we'll gladly process a complimentary replacement for lost or stolen boxes. However, if shipping protection wasn't purchased, please note the following: InseCurity Melts is not responsible for lost or stolen packages once marked as delivered by the shipping carrier. Any inaccuracies in the provided delivery address are the buyer's responsibility. To enhance the security of your delivery: Ensure there's a secure location for package receipt. Consider requesting boxes to be held at your local post office for easy and secure pickup. In cases where a customer has a repeat history of stolen boxes due to an insecure delivery location, InseCurity Melts may, at its sole discretion, no longer offer shipping protection coverage to the identified customer. In such instances, the customer will be notified that they are no longer eligible to purchase shipping protection coverage, and existing shipping protection fees may be refunded. We appreciate your understanding and cooperation to ensure a delightful InseCurity Melts experience!

What if I received a damaged item? Your satisfaction is our priority! If you've received a damaged or defective product, we've got you covered. Email us at askcoachquay@gmail.com and include the necessary photo evidence of damages or defects within 14 days of receiving your InseCurity Melts box. Please make sure to send us photos of: The exterior condition of the box upon delivery The damaged item clearly showing evidence of damage or leakage A snapshot of the inside of the box you received Our dedicated team will swiftly dispatch replacements for any damaged items upon receiving these photos. To process the claim, you might be asked to return the damaged goods, and in such cases, we'll provide a free shipping label for your convenience. We appreciate your cooperation in ensuring your InseCurity Melts experience is nothing short of perfect!

How can I reactivate my subscription? Reactivating your InseCurity Melts subscription is easy! Simply reach out to us at askcoachquay@gmail.com or go directly to your account portal. Once you decide to reactivate, your card will be automatically charged to resume your subscription journey. We're thrilled to welcome you back to the InseCurity Melts community!

What are the appointments for? I am glad you asked! The appointment cards are for you! As you go through the program you will notice that some boxes will have an appointment card in them. The appointment cards are sent out for checking-in purposes. For this program to work, LaQuavia will allow you to speak to her or one of the Coaches on her team. Depending on where you are in your program, you will be asked specific questions and given duties to complete. It is up to you to schedule your appointments, complete your activities, and be open and ready for change. Each appointment will have a time limit of 10 to 15 minutes.

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